At Tienda Latina Mi Refugio (“Tienda Latina Mi Refugio,” “we,” “us,” or “our”), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 30 day refund and return policy (the “Policy”). This Policy applies to all products purchased on our website, www.tiendalatinamirefugio.com (the “Website”).
Eligibility
To be eligible for a refund or return, the product must be in new and unused condition, and in its original packaging. Any product that has been used or damaged will not be eligible for a refund or return.
Refunds
If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date. To request a refund, please contact us at info@tiendalatinamirefugio.com with your order number and a brief explanation of the reason for your request. We will process your refund within 7-10 business days of receiving your request.
Returns
If you would like to return a product, you may do so within 30 days of the purchase date. To initiate a return, please contact us at info@tiendalatinamirefugio.com with your order number and a brief explanation of the reason for your return. We will provide you with instructions on how to return the product.
Please note that you will be responsible for the cost of shipping the product back to us. We recommend that you use a trackable shipping method and keep the tracking number for your records.
Refunds for Damaged or Defective Products
If you receive a damaged or defective product, please contact us at info@tiendalatinamirefugio.com within 30 days of the purchase date. We will provide instructions on how to return the product and process a refund or replacement.
Exceptions
There are a few exceptions to this Policy. We do not accept returns or issue refunds for the following:
- Products that have been used or damaged.
- Products that have been customized or made-to-order.
- Products that are final sale and marked as such on the Website.
Questions
If you have any questions about this Policy, please contact us at info@tiendalatinamirefugio.com.
This policy may be updated from time to time and any update will be posted on the website.